Your digital operations company must provide you with a dependable data management platform that can handle all your business needs. They should have a leadership team that consists of several responsible vice presidents that manage a variety of departments, including corporate strategy, product development and worldwide sales. They need to employ managers, marketing executives and technology officers to keep the company viable as well. They need to have investors that include leaders in the industry such as baseline Ventures, Accel and Harrison Metal. Their customers should consist of well-known brands such as Google, Dell, Airbnb and CONCUR. They must have a large customer base that you can refer to and confirm they are a reputable company. They must have received recognition from Inc. 500, The Cloud100 and won awards from The SaaS Awards and The Timmy Awards.
The digital operations management company that you employ must have a dependable system. It must provide you with an extensible platform, advanced analytics and visibility. The product must provide you with on-call management and notifications, event intelligence and a modern incident response. It must also have an enterprise-class feature that delivers self-service and security. You want to be able to review your company’s services, incident responses and monitor your employees’ performance. In addition, the platform should consist of an operations command console and machine learning capabilities. You want a smart system that can provide you with automated alert grouping, preferential routing, alerts and triage support. Your platform must deliver emergency responses to management so that the issue can be addressed. It should provide you with incident classification, response automation and postmortem learning.
Additionally, your platform needs to possess the ability to perform live call routing, service and team organization and schedule escalations. It should have a customizable multi-channel notification system and be accessible by IOS, Android and smartwatch mobile apps. The system must have the ability to employ security and support ITSM work flows. It must improve performance and be built on an API support system. The platforms mean time to resolution must be impressive and provide you with a fast response time in case of an incident. The system must send a notification to your digital operations company immediately to get the problem resolved. Once the issue is repaired, you must receive an alert promptly. You must be provided with a fast resolution that takes less than 20 minutes. The repair team needs to be quick, efficient and experienced with the platform.
If your company does experience a huge delay, your digital operations team must have the issue repaired as soon as possible. You do not want a platform that will require frequent maintenance. The platform that you choose must be created with your business in mind and fulfill your needs for a reliable system. The company must provide you with a team of customer service specialists that can assist with maintaining your digital operation system. They must be knowledgeable and provide solutions for any concerns you have about performance.